Return, Exchange & Refund Policy

At Fit Jackets, your satisfaction is our priority. This policy covers everything you need to know about returns, exchanges, and refunds in one place.

30-Day Return Window

You can request a return within 30 days of receiving your order if you are not satisfied for any reason.

Return Conditions

We accept returns when all of the following apply:

  • The request is made within 30 days of delivery
  • The item is unused, in its original condition, and all tags are still attached
  • Customized items are not eligible for return or exchange

Both defective and non-defective items can be returned within this window.

How to Start a Return or Exchange

Email us at sales@fitjackets.com with the following:

  • Your order number
  • Reason for return or exchange
  • Clear photos of the product (required for damaged or defective items)

Once your request is reviewed and approved, you will receive a Return Authorization Number (RAN). You must include this number on your return package. Return instructions and the return address will be shared by our team at that point.

Return Shipping

Customers are responsible for return shipping costs, except in cases where the item is damaged, defective, incorrect, or has a manufacturing fault. In those cases, Fit Jackets will cover the return or resolution cost.

Exchanges

We offer exchanges if you received the wrong size, color, or product. Contact us at sales@fitjackets.com and our team will guide you through the process within the 30-day window.

Wrong Item Received

If you receive an incorrect item, email us a clear photo at sales@fitjackets.com along with your order number. We will resolve the issue as quickly as possible at no cost to you.

Damaged, Faulty, or Defective Items

Please inspect your order upon delivery. If your item arrives damaged, faulty, or has a manufacturing defect, contact us within 30 days with:

  • Your order number
  • Clear photos or a short video showing the issue
  • A brief description of the problem

We will review your case and provide the best resolution, which may include a replacement, exchange, or full refund.

Change of Mind

If you change your mind, you can still return the item within 30 days as long as it is unused, in original condition, and tags are attached. Return shipping costs apply.

Order Cancellation & Changes

You can cancel or request changes to your order within 24 hours of placing it for a full refund. Once the order has been processed or dispatched, cancellation may no longer be possible.

Order Not Delivered

If your order does not arrive within the expected timeframe shown in your tracking information, contact our support team within 30 days. You may be eligible for a full refund or reshipment.

Refund Process & Timing

Once your returned item is received and inspected, we will notify you of the approval decision. Approved refunds are:

  • Processed within 2 to 3 business days to your original payment method
  • Your bank or card provider may take additional time to post the transaction to your account
  • You will receive a confirmation email once your refund is issued

If more than 10 business days have passed since approval and you have not received your refund, please contact us for an update.

No restocking fees are charged on any return.

Customized Items

Customized or personalized items are not eligible for return, exchange, or refund under any circumstances, unless they arrive damaged or defective.

Policy Updates

Fit Jackets may update this policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

Company Information:

USA Registered Address: 180 N Wolfe Rd Sunnyvale, CA 94086

Email: sales@fitjackets.com