Fitjackets.com has absolutely no control over the size or color, as we prepare every garment according your mentioned size and color. We Don’t offer Money back refunds/returns/ for any wrong size or color for any custom made order. It is very vital that the size is OK prior placing the order. We have therefore prepared the size chart having complete information for the size. But still If you have any query, don’t hesitate to email us sales@ fitjackets.com.
1. What to do if the jacket doesn't fits properly on me?
In that case, you can simply return the jacket within 7 days in the same condition like we sent, and you will get a new jacket with the right size. The shipping will be obviously paid by the customer.
2. Kindly keep in knowledge that we Don’t give refunds/ /exchange for the jacket if two items are purchased at a single time. This is to stop the practice of ordering two different jackets and select only one from them.
3. After you place an order, No product or size can be changed after 24 hours as it is passed over to the processing department.
4. The demand for order cancellation will be only considered as per the conditions mentioned below:
a. For cancelling your order within 3 days, there is a deduction of 25% of the amount.
b. If you cancel an order within 7 days, there is a 45% deduction of the amount.
c. No request for order cancellation will be accepted is it passes 7 days from the date of receiving your order.
5. Before shipping the jacket, we make sure that the jacket matched the quality standards. If it is damaged while shipping process, you are entitled to acquire a new one with priority delivery at our expense.
6. Refunds will be provided it takes above 29 days after receiving payment from the buyer. If we are somehow unable to verify that the delivery that was dispatched, then we will endow with a full refund plus the shipment costs.